Support

Help with Tandem and the Tandem Driver app. Write to us at hello@tandemfleet.com. A real person reads every email.

Contact us

Email: hello@tandemfleet.com

We answer as soon as we can. We are a small team, so it may not be the same hour. If a load is stuck right now, call your dispatcher first: they can update the load from the office.

To help us help you fast, please include:

• Your name and your company's name.
• Your phone model, and the app version (in the app: Profile, then App version).
• The load number, if it is about a load.
• What you did, what you expected, and what happened instead.
• A screenshot, if you can take one safely. Never while driving.

Sign in to the driver app

Tandem Driver is for drivers of companies that use Tandem. You cannot sign up on your own: your company invites you.

• Ask your dispatcher for an invite. They send you a link or a code from the Tandem office software.
• Install Tandem Driver from Google Play or the App Store.
• With a link: open it on your phone and choose Tandem Driver. Your code fills in by itself. Tap Sign in.
• With a code: open the app, type the code in Invite link or code, and tap Sign in.
• There is no password. Your access works on one phone at a time. Signing in on a new phone signs the old one out.
• Code not working? It may have expired or been reset. Ask your dispatcher for a new one.

The app asks for location, camera and notifications when they are first needed. Each one is your choice. Without location, you tap your stops yourself. How location is used is explained in our Privacy Policy.

For company offices

The office software is at app.tandemfleet.com. To invite a driver: Drivers, open the driver, then make a new invite link and send it to the driver's phone. For anything else, write to hello@tandemfleet.com.

Delete your data

You can ask us to delete your data at any time. You do not need the app to do it.

• Email hello@tandemfleet.com with the subject "Delete my data".
• Tell us your full name, your company's name, and the phone number or email your company has for you.
• We confirm who you are with your company, and we tell your company, since it is in charge of its drivers' data.
• We reply within 30 days. We tell you what was deleted and what stays.

What is deleted: your driver profile, your sign-in, your phone's push address, your location readings, and your pre-trip inspection photos and videos.

What may stay: load records your company must keep by law, such as delivered-load documents, stop times and the messages about those loads. Your company decides how long it keeps them. Details are in our Privacy Policy.

You can also stop all collection yourself at once: sign out or delete the app, and turn off location for it in your phone's settings.